Privacy Policy

Last Updated 17 February 2026

MARKETING MADE EASY

Enterprise-grade tech. Small business pricing

1. Introduction

HoneyGrid, Inc. (“HoneyGrid,” “we,” “us,” or “our”) provides a software platform and related services designed to help businesses manage and optimize marketing, advertising, and communications (collectively, the “Platform”).

This Privacy Policy describes how HoneyGrid collects, uses, discloses, and protects personal information in connection with your access to and use of the Platform, including our websites, applications, and related services. It also explains the choices and rights available to you with respect to your personal information.

This Privacy Policy should be read together with HoneyGrid’s Terms and Conditions and applies only to personal information processed by HoneyGrid in its role as a service provider or platform operator, as described in this Privacy Policy. Additional terms or agreements, such as a Business Associate Agreement, may govern certain data processing activities where applicable.

2. Geographic Scope

The Platform is intended for use by businesses and individuals located in the United States. HoneyGrid does not actively market to or target users outside of the United States, and the Platform is not designed to comply with privacy or data protection laws outside of the United States.

If you access or use the Platform from outside the United States, you do so at your own risk. You acknowledge and agree that your personal information may be processed, stored, and transferred in the United States and handled in accordance with this Privacy Policy and applicable U.S. laws, which may differ from the laws of your local jurisdiction.

3. Information We Collect

HoneyGrid collects personal information in several ways, depending on how you interact with the Platform, the features you use, and the services you enable.

3.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

  • Account information, such as your name, business name, email address, phone number, username, and password;

  • Billing and payment information, such as billing contact details and payment method information (processed by third-party payment processors);

  • Communications, including information you provide when you contact HoneyGrid for support, submit inquiries, or otherwise communicate with us;

  • Content and inputs, including information, text, images, or other materials you submit to the Platform in connection with campaigns, advertisements, landing pages, forms, or related features.

3.2 Information Collected Through Platform Use

When you access or use the Platform, HoneyGrid may automatically collect certain information, including:

  • Usage data, such as features used, actions taken, pages viewed, and interaction timestamps;

  • Device and technical information, including browser type, operating system, device identifiers, and similar technical data;

  • Log and diagnostic data, such as IP address, access times, error logs, and system activity;

  • Approximate location information, derived from IP address or similar signals.

This information helps us operate, maintain, secure, and improve the Platform.

3.3 Information from Integrations and Third Parties

The Platform may collect or receive personal information from third parties at your direction or in connection with enabled features, including:

  • Customer systems and integrations, such as customer relationship management systems, practice management systems, or other business tools you connect to the Platform;

  • Advertising and marketing platforms, which may provide campaign performance data, attribution data, or audience-related information necessary to operate and optimize campaigns;

  • Messaging and communications services, which may provide delivery status, timestamps, and related metadata associated with emails, text messages, or calls initiated through the Platform;

  • Publicly available sources, where permitted, such as business information or publicly available content used to support advertising or content creation.

3.4 Information Collected through Mobile Applications

If you access the Platform through a HoneyGrid mobile application, we may collect additional information associated with your mobile device and usage of the application, including:

  • Device identifiers, such as mobile device IDs, operating system type and version, and application version;

  • Mobile usage data, including interactions with app features, screens viewed, and performance metrics;

  • Push notification tokens, if you enable push notifications, used solely to deliver messages to your device;

  • Crash reports and diagnostic data, used to identify and resolve errors and improve app stability.

We do not access or collect precise location data from mobile devices unless explicitly disclosed at the time of collection and enabled by you through your device settings.

HoneyGrid processes information obtained from integrations and third parties solely in accordance with this Privacy Policy, the Terms and Conditions, and your instructions.

4. How We Use Information

HoneyGrid uses personal information for the following business and operational purposes, as applicable:

4.1 Providing and Operating the Platform

  • To create and manage user accounts;

  • To provide access to Platform features and services;

  • To execute, manage, and optimize advertising, marketing, and communications activities at your direction;

  • To generate reports, insights, and analytics related to Platform usage and campaign performance.

4.2 Account Management and Support

  • To process transactions and manage billing;

  • To communicate with you regarding your account, service updates, and administrative notices;

  • To respond to inquiries, provide customer support, and troubleshoot issues.

4.3 Analytics, Product Improvement, and Research

  • To understand how users interact with the Platform;

  • To monitor performance, reliability, and security;

  • To develop, test, and improve features, functionality, and user experience.

4.4 Security, Compliance, and Risk Management

  • To detect, prevent, and respond to security incidents, fraud, or misuse of the Platform;

  • To enforce the Terms and Conditions and other applicable agreements;

  • To comply with applicable legal, regulatory, and contractual obligations.

4.5 Communications

  • To send emails, text messages, or other communications in accordance with your instructions and applicable law;

  • To provide service-related messages, alerts, and confirmations;

  • To maintain records of communications for compliance, auditing, and quality assurance purposes.

4.6 Legal and Business Operations

  • To establish, exercise, or defend legal claims;

  • To support corporate transactions, such as mergers, acquisitions, or asset sales;

  • To carry out internal business operations consistent with this Privacy Policy.

5. Communication Data (Email, SMS, and Calls)

HoneyGrid processes contact information, such as email addresses and phone numbers, in connection with communications initiated through the Platform at the direction of its customers.

5.1 Types of Communications Data

Communications data may include:

  • Recipient contact information (such as email addresses or phone numbers);

  • Message content and templates;

  • Delivery status, timestamps, and related metadata;

  • Opt-out or preference signals.

5.2 How Communications Data Is Used

HoneyGrid uses communications data to:

  • Deliver and support messages initiated through the Platform;

  • Provide delivery confirmation and activity records;

  • Support Platform operations, troubleshooting, and compliance;

  • Maintain records associated with Platform usage.

HoneyGrid does not sell communications data or use such data for its own direct marketing purposes.

5.3 How Communications Data Is Used

The Platform supports commonly accepted opt-out mechanisms for email and SMS communications, such as unsubscribe links or stop commands. Opt-out signals are processed in accordance with customer configurations and applicable agreements.

5.4 Retention of Communications Data

Communications data may be retained for reasonable periods of time to support Platform functionality, compliance obligations, dispute resolution, and recordkeeping, consistent with this Privacy Policy.

6. Analytics, Cookies, and Tracking Technologies

HoneyGrid uses analytics, cookies, and similar tracking technologies to operate, maintain, and improve the Platform, understand how users interact with the Platform, and support security and troubleshooting.

6.1 Analytics and Usage Data

HoneyGrid collects analytics and usage data to better understand Platform performance and user interactions. This data may include information such as pages viewed, features used, session duration, interaction patterns, device and browser information, and approximate location derived from IP address.

Analytics data may be processed by HoneyGrid and by third-party service providers acting on HoneyGrid’s behalf. These providers are contractually restricted from using such data for purposes other than providing services to HoneyGrid.

6.2 Cookies and Similar Technologies

HoneyGrid may use cookies, pixels, local storage, and similar technologies to:

  • Authenticate users and maintain sessions;

  • Remember preferences and settings;

  • Enable core Platform functionality;

  • Collect analytics and performance data.

Cookies may be set by HoneyGrid or by third-party service providers integrated with the Platform.

You may control cookies through your browser or device settings. Disabling cookies may limit certain features or functionality of the Platform.

6.3 Do Not Track Signals

Some browsers offer a “Do Not Track” (“DNT”) feature that allows users to signal preferences regarding tracking. At this time, the Platform does not respond to DNT signals, as there is no uniform industry standard for their interpretation.

7. Data Sharing and Disclosure

HoneyGrid may share personal information in the following circumstances and for the purposes described below. We do not sell personal information.

7.1 Service Providers

HoneyGrid may share personal information with third-party service providers that perform services on our behalf, such as hosting, data storage, analytics, communications delivery, payment processing, customer support, and security monitoring.

These service providers are authorized to process personal information only as necessary to provide services to HoneyGrid and are contractually obligated to protect the information and use it solely in accordance with HoneyGrid’s instructions and applicable law.

7.2 Advertising and Platform Partners

At your direction, HoneyGrid may share personal information with advertising platforms, messaging providers, or other third-party platforms as necessary to execute campaigns, deliver communications, and provide reporting or attribution related to Platform activity.

Such sharing is limited to the information required to support the enabled features and services and is performed in accordance with applicable agreements and customer instructions.

7.3 Legal and Regulatory Disclosures

HoneyGrid may disclose personal information if required to do so by law, regulation, legal process, or governmental request, or if we reasonably believe such disclosure is necessary to:

  • Comply with applicable legal obligations;

  • Enforce the Terms and Conditions or other agreements;

  • Protect the rights, property, or safety of HoneyGrid, its users, or others;

  • Detect, prevent, or address fraud, security, or technical issues.

7.4 Business Transfers

If HoneyGrid is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of its business or assets, personal information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality protections.

8. Data Retention

HoneyGrid retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide and operate the Platform, comply with legal and contractual obligations, resolve disputes, enforce agreements, and support legitimate business operations.

Retention periods may vary depending on factors such as:

  • The nature and sensitivity of the information;

  • The purposes for which the information is processed;

  • The duration of the customer relationship or account lifecycle;

  • Applicable legal, regulatory, or contractual requirements.

When personal information is no longer needed for these purposes, HoneyGrid takes reasonable steps to delete, de-identify, or anonymize the information in accordance with its data retention policies and applicable law.

9. Data Security

HoneyGrid implements administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These safeguards may include, as appropriate:

  • Access controls and authentication mechanisms to limit access to personal information;

  • Encryption of data in transit and at rest;

  • Monitoring and logging of system activity;

  • Policies and procedures for incident response and risk management;

  • Employee training and confidentiality obligations.

While HoneyGrid takes reasonable measures to protect personal information, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, HoneyGrid cannot guarantee absolute security.

10. HIPAA and Health-Related Information

HoneyGrid is not a healthcare provider and does not provide medical services. However, certain customers may use the Platform in connection with activities that involve protected health information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”).

10.1 Applicability of HIPAA

To the extent HoneyGrid processes PHI on behalf of a customer that is a Covered Entity or Business Associate under HIPAA, such processing is governed by an applicable Business Associate Agreement (“BAA”) between HoneyGrid and the customer. The BAA governs HoneyGrid’s obligations with respect to PHI and controls in the event of any conflict with this Privacy Policy.

HIPAA does not apply to all data processed through the Platform. Whether HIPAA applies depends on the nature of the customer, the data involved, and the specific use of the Platform.

10.2 Handling of Health-Related Information

When PHI is processed pursuant to a BAA, HoneyGrid implements safeguards consistent with its obligations as a Business Associate under HIPAA. These safeguards are applied in addition to the general security measures described in this Privacy Policy.

As a general matter, HoneyGrid applies consistent administrative, technical, and organizational safeguards across the Platform designed to protect sensitive information, regardless of whether such information constitutes PHI.

10.3 Customer Responsibility

Customers are responsible for determining whether their use of the Platform involves PHI and whether HIPAA or other healthcare-related laws apply to their activities. Customers are also responsible for obtaining and maintaining all required patient consents, authorizations, and notices.

HoneyGrid does not provide legal or medical advice and does not determine whether a customer’s use of the Platform complies with HIPAA or other healthcare laws.

11. Your Privacy Rights (U.S.)

Depending on your relationship with HoneyGrid and applicable U.S. privacy laws, you may have certain rights regarding personal information processed by HoneyGrid.

11.1 Access, Correction, and Deletion

You may request to:

  • Access personal information HoneyGrid maintains about you;

  • Correct inaccurate or incomplete personal information;

  • Request deletion of personal information, subject to applicable legal, contractual, or operational retention requirements.

11.2 Opt-Out of Certain Processing

You may opt out of certain non-essential communications or processing activities, where applicable, by following available opt-out mechanisms or by contacting HoneyGrid as described below.

HoneyGrid does not sell personal information.

11.3 Request Process and Verification

To protect your privacy and security, HoneyGrid may take reasonable steps to verify your identity before responding to a request. Requests will be processed in accordance with applicable U.S. laws and may be subject to limitations or exceptions.

11.4 Data Processed on Behalf of Customers

If personal information is processed by HoneyGrid on behalf of a customer (for example, lead, contact, or communications data managed through the Platform), requests related to such information may need to be directed to the applicable customer, who controls the data and determines how requests are handled.

12. Children's Privacy

The Platform is not directed to children under the age of 13, and HoneyGrid does not knowingly collect personal information from children under 13.

If HoneyGrid becomes aware that personal information has been collected from a child under 13 without appropriate parental consent, HoneyGrid will take reasonable steps to delete such information as soon as practicable.

13. Third-Party Links and Services

The Platform may contain links to third-party websites, applications, services, or other resources that are not owned or controlled by HoneyGrid (“Third-Party Services”). These links are provided for convenience only and do not constitute an endorsement by HoneyGrid of such Third-Party Services or their content.

HoneyGrid does not control and is not responsible for the privacy practices, content, security, or availability of any Third-Party Services. Your access to and use of Third-Party Services is subject to the applicable terms and privacy policies of those third parties.

If you choose to connect, access, or use Third-Party Services through the Platform, you do so at your own risk. HoneyGrid is not responsible or liable for any loss or damage arising from your use of or reliance on Third-Party Services.

14. Changes to This Privacy Policy

HoneyGrid may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Last Updated” date at the top of this Privacy Policy.

Material changes will apply prospectively and will become effective when the updated Privacy Policy is posted on the Platform, unless otherwise required by applicable law. Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the changes.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or HoneyGrid’s privacy practices, you may contact us at:

HoneyGrid, Inc.

Email: [email protected]

HoneyGrid may request additional information to verify your identity before responding to certain privacy-related requests.

©2026 HoneyGrid, Inc. All Rights Reserved.